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Shipping and Delivery
Returns
Our Store Policies

At Unearthed Australian Opal, we work hard to ensure our store policies are fair, clear and transparent. If you can’t find the information you’re looking for below, don’t hesitate to get in touch so we can help you further.

Privacy Policy

This Privacy Policy tells you how we collect information when you visit this site or deal with us and what we do with your personal information.

At Unearthed Australian Opal, we understand the importance you attach to your personal information. As such, we shall ensure that we comply with our obligations under the Privacy Act 1988 (Commonwealth).

If you submit information to Unearthed Australian Opal by registering to receive our newsletter, purchasing one of our products or by sending us an email, we collect that information and use it for the purposes of providing you with information or advice about our goods and/or services and for processing an order by you for our goods and/or services.

Specifically, we require your name, street address, email address and phone number and method of payment details in order to complete an order for our goods and/or services.

We shall only disclose your personal information to third parties where the disclosure is necessary and directly related to the purposes set out above – such as our financial institution to process your order. We shall not give our customer lists to third parties for promotions independent of Unearthed Australian Opal.

Under the Privacy Act 1988 (Commonwealth) you have a right to request access to your personal information held by us. You may do this by sending us an email us.

You do not have to provide us with the information requested, however, we will be unable to process your order should you be unwilling to do so.

Other info
 

  • Cookies: We employ cookies and similar tech to keep track of your local computer’s settings such as which account you have logged into. Also, we may use tech such as single-pixel gifs, like the facebook pixel, to record log data such as open rates for emails. We may use third party web site analytic tools such as Google Analytics what also employ cookies to collect info concerning your usage. You can disable cookies by changing your web browser settings.

  • Advertisements: You may see us advertised on other applications or web sites. After clicking on one of these ads, the advertising platforms such as Facebook may collect info for optimizing advertising campaigns.

  • Data Collected Automatically: When you interact with us we received and store certain info such as an IP address, and which newsletters or documents you have chosen to subscribe to.

  • Aggregated Info: In an ongoing effort to better understand and serve our users we may conduct research on customer feedback. The research may be compiled and analyzed on an aggregate basis, we may then post research results on our blog. We may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and/or government agencies, and to other third parties for other lawful purposes.

  • Website Terms of Use: your access to the Unearthed Australian Opal website is conditional upon your acceptance and compliance with the terms, conditions.

Where is the info processed?

The company is based in Australia.  No matter where you are located you consent to the processing and transferring of your info in and to the US and other countries. The laws of Australia and other countries government data collection may not be as comprehensive as the laws of the country where you live.

Shipping & Delivery
  • Free shipping for orders over $300 AUD worldwide.

  • $10 AUD domestic shipping.

  • $15 AUD domestic Express shipping.

  • $50 AUD Express International.

  • We can arrange Insurance & other shipping methods upon request at the purchaser's expense.

  • We will pack and ship within 1- 3 business days after total payment is received and cleared.

  • Shipping from Coober Pedy to other destinations in Australia generally takes 5 to 14 business days.

  • International destinations from 14 to 21 business days.

  • Please note: buyers are responsible for customs duties if applicable.

  • We are happy to combine post to save time and money.

Returns

If you are not satisfied with your item please return it in its' original condition within 30 days of receiving it. When the returned goods have been received by us and deemed to be original condition, we will issue you a 100% item refund, not including any import/ export duties or return shipping costs that may have been incurred.

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